FAQ

Frequently asked questions

Do I need to have a trial?


Trials are always recommended to have before any special occasion. This way you will know if you are happy with your makeup artist and the makeup artist is better prepared on your big day and it will take less time. A trial is recommended to have as soon as possible. You will then have a better idea of what colours you like, what coverage of foundation you prefer, how false eyelashes feel, if you have a sensitivity to the makeup, how long the makeup will last on your skin, how long curls will last in your hair etc. A trial takes all the guess work out for you and me and will allow for a more relaxed application on the day.




Do I need to prepare for my trial/makeup session?


The more information about you, the better! Collect pictures of the look you would like, advise on the colour of your clothing and accessories, details of the flowers, the bridesmaid's dresses, the colour theme you are having/attending etc. Please provide adequate space in your home for your makeup service, this includes bench space, and floor space large enough to fit a chair, 2 people and a makeup case. It is also best to be as close to a window with natural light coming in as possible. If you are having hair done, a power point near by is also handy.




How should I prepare my skin?


Leading up to your event, regular facials are ideal along with a good daily skincare routine. This includes cleansing, toning, moisturising and eye and lip cream/balm daily, exfoliating once a week and a facial mask once or twice a week. At the very least cleansing and moisturising daily and exfoliating weekly is a must. Only use professional skincare, anything else will likely damage your skin, not improve it. For any questions regarding a skin care routine or product recommendations, please contact us. Have your waxing completed at least one day prior to your special occasion. The night before gently exfoliate your face and on the day ensure your face is freshly cleansed and moisturized. It's important that your eyebrows are expertly shaped. If you are having a spray tan, it is recommended to have it 2 days prior to the event. Having your eyelashes tinted, especially if you have fair hair, is also highly recommended. Tip: Increase water intake, this will keep your skin hydrated and reduce flaking.




How should I prepare my hair?


Please ensure you have had a haircut within 1 week of your event, this will reduce the amount if frizziness in your hair and the ends will look smoother. The day or night before your event, please thoroughly wash your hair twice with a sulfite and silicone free shampoo. Take special care to get under the scalp at the back. Do not condition your hair unless you have very dry hair, then you may condition the ends only. Do a final rinse of your hair with cold water, this will close the follicles and leave your hair smoother. Gently pat dry your hair, do not rub, with a towel. If you have a volumising mousse you may apply it to your damp hair. Blowdry your hair to bone dry and do not put in any other products or use other heat tools. Keep your hair out, including while you sleep, all the way up until your hair appointment. Do not put it up in a bun, ponytail or braid in any way. Hair needs to be dry, clean and kink free for the most effective results with hairstyling. If your hair is oily and dirty on the day of your booking you may be asked to wash your hair. Please be aware that any hair that needs is wet or damp on the day that needs to be blowdried will require extra time to prepare and the style will not hold as well. Please thoroughly check if any young ones have head lice prior to your booking. Hair styling will not be able to be performed on anyone with head lice.




How long does a service take?


45 mins – 2 hours per service depending on how extravagant the look and if any trials have been done.




Will I need to touch up my makeup?


It is a good idea to have a lip gloss/lipstick with you as this is generally the makeup that wears off the quickest. If you have oily skin, blotting paper is also recommended. All though Neeka applies the best products for makeup longevity there is no guarantee how long your makeup will last. Factors such at skin condition and type, dryness/oiliness, sweating, environmental factors such as temperature, humidity, air conditioning, wind, how often you or someone else touches your face, wearing glasses/sunglasses, eating, drinking etc all affect how long your makeup will last. On average, foundation generally lasts 8 hours and eye makeup 12 hours. Lipstick usually wears off within a few hours. All brides receive a touch-up kit.




I prefer a natural look - will I look or feel overdone?


You are not alone, many women feel this way. Neeka takes care to listen to your wishes and to design a makeup that's perfect for you as an individual. Feel free to have some pictures of a look you would like. Please bare in mind a natural look is still a full face of makeup. If you are not used to wearing makeup, I would highly recommend a trial before your special occasion so you can get used to how you look with a professional makeup application and if you are happy to go ahead with that look for the day.




Can I come to you?


Yes, Dewy Beauty has a private home studio based in Runcorn, Qld. Address is given out once deposit has been paid. Due to the size of the studio, a maximum of 2 people can be at the studio at any one time. Please note there are no children under the age of 10 permitted in the studio. Strictly no smoking is permitted inside or outside the studio at any time. Free street parking is available. Please enter through the front gate. Please note, there are cats living within the home, if you are allergic please notify Dewy Beauty prior to your arrival so they can be separated from the preparation area.




Do you provide a mobile service?


Yes, Dewy Beauty provides a full mobile service. For all mobile bookings, a travel surcharge applies. Please see our Prices section or contact us for more information.




Do you provide a hair styling service?


I currently offer basic hair styling only. This includes curling, straightening and basic up-dos. Please see my Hair gallery for examples of my work.




What methods of payment do you accept?


Dewy Beauty accepts cash, direct debit and EFT via square card reader. Please note a $2 per service fee applies to EFT transaction.




Are there any styles of hair, makeup and occasions you do not do?


Dewy Beauty is only able to offer simple hair styling, so Neeka is unable to do complex/advanced hairstyles. For makeup application Neeka does not offer spfx/gore/halloween makeup or heavy contouring. Neeka also does not provide drag makeup, opposite sex makeup, boudoir/lingerie/nude/implied and bikini photo shoots or same sex weddings.




What are your terms and conditions?


Wedding Bookings: All wedding bookings require a 50% non-refundable booking fee via direct debit to secure the wedding day. Remaining amount is due no later than 14 days before the wedding day. Refunds are not given for any reason within this time, whether that is one or all persons cancelling their services for the day. All other bookings: All other bookings requires a $50 non-refundable booking fee per person to secure the booking and remaining amount may be paid on the day by cash, via direct debit or eftpos. Please note eftpos transactions incur a $2 per service transaction fee. Any cancellations within 14 days of the booking still require full payment of the original booking amount. Booking Fee/Deposit: A copy of the transfer receipt must be provided to secure the booking. Please email the copy to neeka@dewybeauty.com If another deposit is received before yours for the same time, priority goes to the first deposit received. The booking fee is deducted off the total price. A booking will not be secure until the booking fee has been paid and receipt provided. A booking fee may be transferred to another date for 1 time only and if notice is given more than 14 days from the original booking date. Any further transfers require a new booking fee. If I am the one who is unable to do the booking due to unforeseen circumstances the booking fee will be refunded in full as soon as possible and an attempt to find a replacement artist will be made. General Terms: Makeup and hair will take anywhere from 45min - 2 hours each, depending on the look required and if there have been any trials. Please note that timing is a guide only. Although all due care and preparation is taken, Dewy Beauty cannot guarantee that you will be finished at a set time. It is the responsibility of the client to ensure there is enough time provided between the services to be performed and needing to leave. If an additional person would like to have their hair or makeup done on the day, this will only be possible if time allows and full payment must be made on the day. All makeup applications are 1 look only, with minor adjustments if needed. If you wish for any part of your makeup to be completely redone, an additional $50 fee applies. Please note that Neeka is in the beginner stages of hair styling and is only able to offer basic hair styling services, as an add-on service, at this stage. Dewy Beauty cannot be held responsible for any reactions to the skin or face that may occur after a makeup application, or damage caused to the hair. No refunds are given after the service has been performed for any reason. Photos taken on the day may be used on social media platforms including Facebook, Instagram and Dewy Beauty's website. Please state if you do not wish for this to happen. Business Hours, Travel and Parking: Charges apply to start times outside of normal business hours which are before 8am and after 5pm. $50 per hour outside of these times. A minimum $300 service fee is required for travel more than 40km from Runcorn home studio and Saturday mobile bookings. For distances more than 100km from Runcorn home studio with a start time prior to 9am, accommodation is required to be covered for the night before.
All locations requiring payment for parking, full cost of parking will be charged to the client. This includes parking at any hotel or venue requiring payment for parking at their vicinity. Parking must be paid for in full, prior to the date of the occasion. Mobile Services/On Location: If for any reason I feel the preparation area is unsafe or unclean for me to perform my duties, I have the right to refuse my services and to leave the premises immediately and any monies paid will not be refunded. If I feel that the client is being unreasonable regarding the satisfaction with the makeup/hair, and/or application is taking longer than 2 hours, I have the right to refuse my services and to leave the premises immediately and any monies paid will not be refunded.
Due to health and safety regulations, no other person is to touch any product or equipment belonging to Dewy Beauty without consent. Please take care if children or pets are present to not be near the preparation area, there may be cords, cables, hot tools, flammable liquids etc. Dewy Beauty cannot be held responsible to any accidents or incidents that occur to children or pets. If there are dogs at the premises, please have them secured outside or in another room before I arrive. If there are young children at the premises, they must be supervised by another adult in a separate area to the preparation area for the entire duration of the hair and/or makeup application process. It is important to reduce the amount of distractions to ensure we run to time.
Any loss or damage to products or equipment caused by the client, or any member including children and pets present in the vicinity, whether real, incidental or consequential; the cost of the replacement of these items will charged to the client. An invoice will be sent to the client immediately following the incident to which the client has 21 days to pay the invoice. Home Studio: Home studio address is given after the deposit has been paid for security reasons. All home studio bookings have a maximum capacity of 2 people at any one time. Strictly no children under the age of 10 are permitted at the premises. Strictly no smoking is permitted inside or outside the studio at any time. Free street parking is available. Please enter through the front gate. Please note, there are cats living within the home, if you are allergic please notify Dewy Beauty prior to your arrival so they can be separated from the preparation area. 1:1 Lessons: All 1:1 lesson bookings requires a $50 non-refundable booking fee to secure the booking and remaining amount may be paid on the day by cash, via direct debit or eftpos. Please note eftpos transactions incur a $2 per service transaction fee. Personalised payments plans can be arranged. All 1:1 lesson are 1 look only. Neeka will perform the look on one side of the face and you will follow on the other side step by step. Photoshoots: All photoshoots will be held at Dewy Beauty's home studio in Runcorn. A $100 deposit is required to secure the booking, the remaining amount to be paid within 3 days of the photoshoot. Photoshoots are a 3 hours session including natural makeup, simple hair and 5 edit hi-res online images. Up to 2 outfit changes are allowed per session. Additional images can be purchased for $10 per image. Extra time, outfit and hair/makeup changes may be made for an additional fee. Photos will be uploaded via dropbox and a link will be sent to the client. Images will be delivered within 2 weeks from the date of the photoshoot unless otherwise specified.

Sickness/infection:

It is imperative that you inform Dewy Beauty immediately if you or anyone receiving services has any form of a contagious sickness, irritation or infection whether internal or external. For examples, any cold or flu symptoms, vomiting, diarrhoea, hair lice, cold sores, cystic acne, open wounds etc. Due to health and safety regulations Dewy Beauty has the right to refuse services to any persons displaying signs of illness or infection whether they are contagious or not. If the service needs to be cancelled due to sickness/infection on your part, it will be classed as you, the client, cancelling. Please see cancellation/refund information below if this happens.

Cancellations:
Please phone me on 0450 258 658 if you need to cancel the booking within 48 hours of the booked day. Text messages and emails are not a reliable form of contact for cancellations at short notice. Booking fees are non-refundable if the booking is cancelled at any time. If 1 or more persons decide they no longer would like their service within 14 days of the booking, full payment for that person must still be made. This includes deciding not to have your hair or makeup done if you have booked in for both. If you cancel your booking in this time, an invoice will be emailed to you for the remaining amount. If more than 14 days notice is given, the deposit for that person is forfeited or may be transferable to another date. No refunds are given for any reason including change of mind, unforeseen accidents/incidents, event cancellations etc. The time has been booked out and allocated for that person, which results in loss of business for Dewy Beauty if they wish to cancel. It is recommended that you ask another person to take your place. There are no fees for change of names/persons. By making a booking and paying the booking fee with Dewy Beauty you are agreeing to all of the above terms and conditions. Please do not hesitate to ask any further questions.





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Studio Address:

Ervatamia Street, Runcorn. Brisbane. 4113

Telephone:

0450 258 658

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